I am interested in buying one of your products. What is the delivery lead time?

To ensure fast deliveries to our customers, we hold selected standard products in our warehouse in Kista.

Yes, we can configure meters and modems according to customer-specific data before shipping.

Yes, for energy meters in categories 3-5 and peripherals.

Yes, we offer support by phone, email or remote computer access.

We have flexible communication modules via Ethernet, GSM/GPRS, and 4G LTE.

Yes, we can. For a small charge we will configure transducers according to your requirements prior to delivery.

We work with customised prices so we do not have a ready-made price list. Please contact us with your enquiry and we will be happy to provide a quote.

In most cases, we can help you obtain a product to replace a faulty one, but please first contact the supplier of the equipment that the product is fitted to. There may be an upgraded solution.

Hugo Tillquist’s transducers are usually in stock for immediate delivery. In the case of other products, we hold stocks of the most popular items. Please contact us for the current stock status.

Please email us describing the reason for wanting to return/complain about the product. If we believe it is necessary to send us the components, we will email you an RMA number. Please mark the package with the RMA number and return it to us. We will then make an assessment and, if necessary, forward the product to our supplier for additional assessment. Whatever the outcome, we will keep you constantly informed.

Our energy storage systems are designed with the safest and most long-lasting lithium iron phosphate cells, LiFePO4, sometimes called LFP. Their service life is up to 8,000 cycles (charging and discharging).

Because our complete systems include an inverter (400 V 3-phase), transformer and switch, they can automatically transition to backup mode (island mode) and this takes place in under 140 ms. The energy storage takes over and can then control and monitor any existing solar inverters.

The functions you want are programmed when you order the system. For example, you might require peak shaving over 100 kW and 50Hz frequency regulation at a certain time of day, while saving 30% of the battery capacity for backup mode in the event of mains power failure. You can also change these settings after delivery via the internet thanks to the Modbus interface (backend).

All our systems are equipped with sensors and an active battery management system (aBMS). Within the battery modules and in the battery container are automatic N2/CO2 fire protection systems in case of a thermal surge or electronics fire. An AC system for cooling and heating also ensures that the correct temperature is maintained in the battery system.

Please get in touch and we will conduct a needs analysis of your application and suggest the best possible product for your circumstances.

We work with customised prices so we do not have a ready-made price list. Please contact us with your enquiry and we will be happy to provide a quote.

In most cases, we can help you obtain a product to replace a faulty one, but please first contact the supplier of the equipment that the product is fitted to. There may be an upgraded solution.

We work with customised components and only stock contracted products. Our suppliers work in the same way and manufacture products to order, usually in larger quantities.

Please let us know the reason for the complaint. If we believe it is necessary to send us the component, you will need an RMA number from us.

We conduct a needs analysis to identify the requirements of your application. This allows us to recommend a suitable measurement technology and, if you already have a particular technology in mind, we can help you determine if it is the right choice for your particular application. We can initially help with this by phone and then book a customer visit to discuss the application on site.

We work closely with our suppliers to ensure the shortest lead times since it is not possible to stock all our products. We hold selected standard products in stock for fast deliveries.

Unfortunately, we currently have only a limited selection of products with a manual/instructions in Swedish. If you need help or have any questions about what the instructions say, you are always welcome to contact us by phone or email.

We offer telephone support to help our customers set up or trim our products. We are also able to connect to some products remotely by computer, with your permission. If it is necessary to meet in person, we can of course come to you to provide support on site.

Many of our products can be supplied pre-set, just requiring some simple adjustments after mounting. To do this, we will need the relevant information about the intended application. Other products must be configured on site in the application, and we are of course happy to help with that.

We conduct a needs analysis to identify the requirements of your application. This allows us to recommend a suitable measurement technology and, if you already have a particular technology in mind, we can help you determine if it is the right choice for your particular application.

We work closely with our suppliers to ensure the shortest lead times since it is not possible to stock all our products. We hold selected standard products in stock for fast deliveries.

Unfortunately, we currently have only a limited selection of products with a manual/instructions in Swedish. If you need help or have any questions about what the instructions say, you are always welcome to contact us by phone or email.

You should send it to Folkungavägen 4, 61134 Nyköping, Sweden. We normally only need 3-5 days for registration, calibration and return.

Let us have the specifications for the instrument you need, the length of lease you require, and where and when you would like it sent, and we will get back to you with a quote.

Our suppliers hold most standard products in stock, and we can deliver these within a few days of your order.

Semrock holds all its standard filters in stock in the United States, so we can normally deliver within about a week of your order.

Yes, Semrock will cut filters according to your requirements from pre-coated substrate. Sizes from 5x5 mm to 50x50 mm, or 5 mm diameter to 50 mm diameter, can be supplied within 2-3 weeks.

Our products are mainly purchased in small quantities by universities, and our price lists are already drawn up accordingly. This means that we do not offer any special university discount. For larger orders, please request a quote.